Below are some answers to Frequently Asked Questions to improve your Carbucks experience.
What are the system requirements for the Carbucks app?
To use Carbucks, your phone needs to have a built-in Bluetooth 4.0 Low Energy (BLE Module) for compatibility.
- iOS 8.1 and above
- Android Phone 4.3 Jelly Bean and above
Does the Carbucks app work in multi-level parking lots?
The Carbucks app can help you find your car in multi-level parking lots as long as they are uncovered and you remember the floor where your car is parked. Carbucks uses your phone's built-in GPS to locate your car, so the accuracy may vary depending on the environment. It's important to note that GPS measures horizontal distances and works best in uncovered parking lots.
For covered multi-level parking lots, we recommend taking photos using the Carbucks app and manually pinning your location.
Why am I unable to register or log in to my account?
If you are facing difficulties with signing up or logging in, please check the following:
- Internet: Ensure that you are connected to a stable Wi-Fi, 4G or 5G network.
- Email address: Make sure there are no spaces or punctuation marks in your email address.
- Password: Your password should consist of at least 6 numbers, letters, or punctuation marks.
How can I reset my password for the Carbucks app?
To reset your password for the Carbucks app, follow these steps:
1. Tap "Log in" and then select "Forgot your password?"
2. Enter your email address and tap "Reset password."
3. You will receive an email with a link to reset your password