More Questions & Answers

Below are some answers to Frequently Asked Questions to improve your Carbucks experience.

Why is a Carbucks account necessary to use the Carbucks Vehicle Health Monitor?

When you start using the Carbucks Vehicle Health Monitor, you'll notice that a Carbucks account is required to log in. This is because we want to offer you more features and enhance your user experience. With a Carbucks account, you can:

Protect your Carbucks account by preventing unauthorised connections
Enjoy accurate car finding capabilities
Use the Family Share feature
Receive detailed car battery status analysis
Access special offers in our exclusive marrketplace available only to Carbucks users

What are the system requirements for the Carbucks app?

To use Carbucks, your phone needs to have a built-in Bluetooth 4.0 Low Energy (BLE Module) for compatibility.

iOS 8.1 and above
Android Phone 4.3 Jelly Bean and above

Can I pair another Bluetooth device while connected to Carbucks?

Yes! You can pair multiple Bluetooth devices with Carbucks. Bluetooth allows you to connect up to 7 devices to one master device. However, please note that some phones or operating systems may have limitations on simultaneous connections. We recommend consulting your phone's manufacturer or manual for information on connecting multiple devices.

What do the three indicator lights on the Carbucks Health Monitor indicate?

The three indicator lights on Carbucks Health Monitor have different meanings:

Solid Lights: Carbucks Health Monitor is connected to the Carbucks App and ready to record your parking location after parking.
Blinking Lights: Carbucks Health Monitor is not connected to the Carbucks App, and no parking location or mileage will be recorded.
No lights: Carbucks Health Monitor is not connected to the OBD port correctly and not paired with your Carbucks app. As a result, no parking location, mileage, or car battery voltage will be recorded.

Does the Carbucks app work in multi-level parking lots?

The Carbucks app can help you find your car in multi-level parking lots as long as they are uncovered and you remember the floor where your car is parked. Carbucks uses your phone's built-in GPS to locate your car, so the accuracy may vary depending on the environment. It's important to note that GPS measures horizontal distances and works best in uncovered parking lots.

For covered multi-level parking lots, we recommend taking photos using the Carbucks app and manually pinning your location.

What happens if I leave Carbucks Health Monitor plugged into my car for a long time?

The Carbucks Health Monitor consumes less than 0.02A. Assuming your car's battery has a capacity of around 50~60Ah and is at 50% power remaining (25~30Ah), it would take approximately 1250~1500 hours (52-62 days) to drain your car's battery if you don't drive your car at all during that time.

Why am I unable to register or log in to my account?

If you are facing difficulties with signing up or logging in, please check the following:

Internet: Ensure that you are connected to a stable Wi-Fi, 4G or 5G network.
Email address: Make sure there are no spaces or punctuation marks in your email address.
Password: Your password should consist of at least 6 numbers, letters, or punctuation marks.