20 Frequently asked questions about Carbucks PROTECT
What is Carbucks PROTECT?
Carbucks PROTECT is a wear and tear plan that covers specific wear-and-tear repairs or replacements for your vehicle’s key FOB, wiper blades, 12 Volt battery, tyres, and brake safety.
Is Carbucks PROTECT an insurance product?
No, Carbucks PROTECT is not an insurance product. It provides repairs and replacements for certain vehicle components but does not replace the need for traditional car insurance.
What vehicles are eligible for Carbucks PROTECT?
Eligible vehicles must be roadworthy, registered, weigh less than 3.5 tonnes, and be no older than seven years from their first registration date. Certain vehicle types, such as electric cars, motorcycles, and commercial vehicles, are excluded.
When can I purchase Carbucks PROTECT?
You can purchase it at the time of buying a new or used vehicle from a registered franchised dealer or within 30 days of taking delivery of the vehicle.
How long does the contract last?
The plan lasts for 36 months.
What does the contract cover?
The contract covers Wiper Blade Replacement, 12 Volt Battery Replacement, Brake Safety (replace worn brake pads, rotors, or drums), Key FOB Repair and Tyre Safety (protection against punctures, tears, and road hazard damage, including replacement if needed).
Are there limits to the number of repair requests I can make?
Yes, each repair type has specific limits. For example, you can make up to four Key FOB Repair requests and request one 12 Volt Battery Replacement.
What is the maximum cost covered per repair request?
Each repair request is capped at $1,000. Costs exceeding this amount must be paid by you directly to the service provider.
Can I request repairs after my contract ends?
No. Repair requests are only available within the period of the contract.
What happens if I’ve used all my allowed repair requests for a component?
Additional services can still be organized, but you will need to cover the full cost directly with the service provider.
Carbucks PROTECT does not cover damages caused by negligence, misuse, motor vehicle accidents, or incidents that occurred before the contract started.
Can I use Carbucks PROTECT for a vehicle used for commercial purposes?
No, vehicles used for hire, rideshare, delivery services, or other commercial purposes are not eligible.
Does the contract cover damage to the front windscreen, rear windscreen or side windows?
No, damage to any window is not covered under the contract.
Are there any geographic restrictions for repair requests?
Repair requests are typically conducted at the Home Dealership displayed in your Carbucks App. Check with Carbucks Concierge for specific details.
What is the cost of Carbucks PROTECT?
There is a one-time payment for the 36-month period of the contract. Your dealer will inform you of the fee at the time of purchase.
Can I get a refund if I cancel my contract?
Yes, a pro-rata refund is available if no repair requests have been used. If you cancel within 14 days and no repair requests have been used, you are eligible for a full refund.
Is there a monthly payment option for the contract?
No, the contract requires a one-time upfront payment.
Can I transfer my contract to another vehicle?
No, contracts cannot be transferred to a different vehicle. However, you may transfer it to the new owner of your current vehicle (subject to approval).
How do I make a repair request?
You can call the Concierge Service on 1 800 13 13 18. Ensure you have your contract number and vehicle details ready.
What should I do if my contact details or vehicle registration changes?
Contact Concierge Service immediately to update your information and ensure your contract remains valid.