All Carbucks members receive access to our VIP concierge, call, email, or chat.
If you ever need assistance, just head to the Help section in the app. You’ll find:
- A quick way to call our concierge team if you need live support
- A link to other helpful resources for troubleshooting common issues
- We’re always here to help if you get stuck!
- You can always email us at coneirge@carbucks.com.au
If you are in an emergency or accident, please make sure you are safe and call emergency services if required.
If you have our roadside service support, please call us at 1800 13 13 18 and you can speak to a service operator to organise a call out.